Terms of Service
Terms of Service
Welcome to The Jewellery Gallery Limited. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our website at https://thejewellerlondon.com (the “Site”) or purchasing our products, you agree to be bound by these Terms. Please read them carefully.
1. General Conditions
Eligibility: By using our Site or purchasing our products, you represent that you are at least 18 years old or the legal age of majority in your jurisdiction, and you have the legal capacity to enter into these Terms.
Accuracy of Information: We strive to ensure that all information on our Site is accurate and up-to-date. However, we do not warrant that the product descriptions, pricing, or other content available on the Site are error-free, complete, or current.
Right to Modify: We reserve the right to modify or discontinue our Site, products, or services, or any part thereof, without notice at any time. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of our services.
2. Product Authenticity and Quality
Authenticity: All of our items, including gold/silver bullion, coins, are guaranteed to be authentic. Each item undergoes a stringent inspection and authentication process by our expert team to ensure its genuineness and quality.
Quality Assurance: We take pride in the quality of our products. Our gold bullion and coins are sourced from reputable suppliers, and our pre-owned luxury watches are thoroughly inspected, authenticated, and serviced if necessary, to meet our high standards before being offered for sale.
No Counterfeit Items: We do not deal in counterfeit or replica items. Any attempt to pass off counterfeit goods as genuine will be reported to the appropriate authorities, and legal action will be taken.
3. Pricing and Payment
Pricing: All prices on our Site are listed in GBP (£) and are subject to change without notice. Prices are influenced by market conditions and other factors beyond our control, particularly for gold/silver bullion and coins, which are linked to financial market fluctuations.
Payment: Payment is due at the time of purchase. We accept various payment methods, including credit/debit cards, bank transfers, and other payment gateways as specified on our Site. By providing payment information, you represent that you are authorized to use the payment method and that you authorize us to charge the full amount to that method.
- Order Cancellation: We reserve the right to cancel any order, whether fully paid or not, at our sole discretion if we suspect any fraudulent activity, the use of unauthorized or invalid payment methods, or any other suspicious behavior. Additionally, we may cancel orders due to pricing errors or discrepancies identified on our website. In such cases, any payments made will be refunded in accordance with our refund policy.
4. Shipping and Delivery
Shipping: We offer free standard shipping within the UK. For international orders, shipping costs will be calculated at checkout. Delivery times may vary depending on your location and the items purchased.
Delivery Time: Once your order is processed, we aim to deliver within 2-3 business days within the UK. International delivery times may vary. We will provide tracking information once your order has been shipped.
Customs and Duties: For international orders, you are responsible for any customs duties, taxes, or other fees that may apply in your country.
5. Returns and Exchanges
Gold/Silver Bullion and Coins: We do not offer refunds on our gold bullion and coin products. These items are subject to financial market fluctuations and are exempt from returns under the Consumer Contracts Regulations 2013.
Faulty or Misdescribed Items: If an item is found to be faulty or not as described, you may be eligible for a refund or exchange. Please refer to our Refund and Return Policy for more details.
6. Limitation of Liability
No Warranty: We provide our products and services “as is” and without any warranty or condition, express, implied, or statutory. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement.
Limitation: In no event shall The Jeweller London, its directors, employees, or agents, be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Site, our products, or these Terms.
7. Governing Law
- These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
8. Intellectual Property
Ownership: All content on our Site, including but not limited to text, images, graphics, logos, and software, is the property of The Jeweller London or its content suppliers and is protected by UK and international copyright laws.
License: You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes only. Any unauthorized use of the Site or its content is prohibited.
9. Contact Information
If you have any questions about these Terms, please contact us at:
The Jeweller London
443 Kingsbury Road, NW9 9DT, Greater London, England.
Email: info@thejewellerlondon.com
Phone: 020 7998 0588
By accessing or using our Site and services, you agree to be bound by these Terms of Service. We reserve the right to update or change these Terms at any time, so please review them periodically for any updates.
