Refund and Return Policy for Gold And Silver Bullion/ coins

At The Jewellery Gallery Limited, we are committed to providing high-quality bullion and coins to our customers. Due to the specific nature of these products and their connection to the financial markets, we have established the following Refund and Return Policy.

Refund/Returns Policy

• No Refunds or Returns: We do not offer refunds on any of our bullion and coin products. The prices of these products are determined by fluctuations in the financial gold market, which are outside of our control. As such, all sales of gold/silver bullion and coins are considered final at the time of purchase.

Exemption Under Consumer Contracts Regulations 2013

• Market Fluctuations: The goods we supply, including gold/silver bullion and coins, are directly affected by changes in the financial markets. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, products whose prices are subject to financial market fluctuations beyond the control of the trader are exempt from the usual right to cancel or return within 14 days. This regulation acknowledges that certain products, such as gold/silver bullion and coins, are highly sensitive to market changes and cannot be subject to standard return policies.

• No Cooling-Off Period: As a result of this exemption, customers purchasing gold bullion and coins from The Jeweller London do not have the usual 14-day “cooling-off” period during which they can return goods for a refund. Once your purchase is confirmed and processed, it is final.

Quality Assurance

• Product Inspection: We take great care in ensuring that all gold/silver bullion and coins are thoroughly inspected and authenticated before they are dispatched to you. Each item is carefully packaged to ensure it reaches you in perfect condition.

Faulty or Misdescribed Items

• Legal Rights: While our gold/silver bullion and coins are exempt from standard return rights, this does not affect your legal rights regarding goods that are faulty, not as described, or not fit for purpose. In such cases, you may be entitled to a refund, repair, or replacement under the Consumer Rights Act 2015. Please contact us immediately if you believe you have received a faulty or misdescribed item.

———————————————————————————————————————————————————————————

Unethical Order & Cancellation Policy

• • Unethical Orders: In the event that any product purchase is made through unethical means, such as taking advantage of a technical glitch, or by misusing the offer terms, guidelines, or discount codes, The Jewellery Gallery Limited reserves the right to cancel such orders. In these cases,  The Jeweller London will not be liable to refund you or compensate you for any such cancellations.

Counterfeit Parts and Fraudulent Activity

• Inspection for Authenticity: When a good is returned to us, it undergoes a rigorous inspection to ensure all parts are original and authentic. If during our inspection, we find that any part has been replaced with a counterfeit or non-original part, we will take immediate action.

• Reporting to Authorities: If counterfeit parts are discovered in the returned good, we will report this matter to the police as a case of fraud. The customer will be held responsible for any legal actions that may follow. The Jewellery Gallery Limited maintains a zero-tolerance policy towards counterfeit goods and fraudulent activities.

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact our customer service team:

The Jeweller London
443 Kingsbury Road, NW9 9DT, Greater London, England. 

Email: info@thejewellerlondon.com
Phone: 020 7998 0588

---

This Refund and Return Policy is governed by the laws of the United Kingdom. By making a purchase from The Jeweller London, you agree to this policy. We reserve the right to update or change this policy at any time, so please review it periodically for any updates.