Postage and Delivery Within the UK

• Free UK Shipping: We are pleased to offer Royal Mail Special Delivery on all orders within the United Kingdom. Your purchase will be shipped securely, and you can expect to receive your item(s) within 2-3 business days after your order has been processed. 

• Processing Time: Orders are typically processed within 1-2 business days. Once your order has been processed, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery. If you order 

• Delivery Partners: We partner with reputable courier services to ensure that your items are delivered safely and on time. In the rare event of any delays, we will notify you as soon as possible. All our orders will be offered in Royal Mail Special Delivery with Track and Trace. 

International Shipping

• Shipping Charges: We offer international shipping to select countries. Please note that there are additional charges for international shipping, which will be calculated at checkout based on your location and the size/weight of the package.

• Delivery Times: Delivery times for international orders may vary depending on your location. Generally, international shipments can take between 5-15 business days. Once your order is shipped, you will receive tracking information to monitor the delivery progress.

• Customs and Taxes: Please be aware that international shipments may be subject to customs duties, taxes, and other fees, depending on your country’s regulations. These charges are not included in our prices and are the responsibility of the customer. We recommend checking with your local customs office for further information on any applicable charges.

• Responsibility: The Jeweller London cannot be held responsible for any delays caused by customs or the postal service in your country. Please ensure that your shipping address is accurate to avoid any issues.

Returns and Exchanges

• Return and Refund Policy: We do not offer refunds or returns, exceptions with faulty items check our Refund and Return Policy for more details. 

• Exchanges: If you wish to exchange an item due to a fault or damage, please contact our customer service team within 14 days of receiving your order. Once we review your case and approve ,we will guide you through the exchange process and ensure a smooth transaction. Please note that the approval of the exchange policy is done at the discretion of the Jewellery Gallery Limited. 

• Return/Exchange Shipping Costs: Please note that customers are responsible for the postage costs associated with returning or exchanging items. We recommend using a tracked and insured delivery service, as we cannot be held responsible for items lost or damaged in transit.

• Contact Us

If you have any questions or concerns about our Postage and Delivery Policy, please do not hesitate to contact our customer service team at info@thejewellerlondon.com We are here to assist you and ensure that your shopping experience with The Jeweller London is nothing short of exceptional.

We reserve the right to update or change our Postage and Delivery Policy at any time. Please review this page periodically for any updates.